If anything is unclear, just get in touch.
Do my passwords move to a new device?
Not automatically. In the Check tab, use “Export backup” to set a backup password and create an encrypted file (.pvault), then use “Import backup” on the new phone with that file and password. If you forget the backup password, no one — not even us — can open it.
The app will not open
If fingerprint or face unlock fails, check that biometrics are turned on in your device settings. If you use an app passcode and forget it, there is no way to recover it and the vault must be reset — so we recommend making an encrypted backup ahead of time.
I purchased but it is still locked
Tap Restore purchases in the app. You must be signed in with the same store account you bought with.
I want to delete my data
You can delete individual records inside the app, and deleting the app removes everything.
[email protected]
We usually reply within a day or two.